In addition to the insurance protection provided by your plan, Chubb Accident & Health has arranged with our best-in-class assistance provider to offer you 24/7 travel assistance services around the world. 

Note: Effective January 30, AXA Assistance will be your new travel assistance services provider. Chubb has worked closely with AXA and your former provider, Europ Assistance (EA), to help ensure a smooth transition. With 60+ years of international experience, AXA shares Chubb’s commitment to exceptional service and care, and we look forward to working together to help you feel more prepared, secure, and supported in your travels. You’ll continue to have access to the Travel Risk Intelligence Portal (TRIP). See below for your travel emergency hotline and contact information. 

Travel Assistance Portal

Travel Risk Intelligence Portal (TRIP), powered by Crisis24, a Gardaworld Company, features information and tools to support travelers before and during their trips abroad.

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Need help troubleshooting?

For registration issues or other troubleshooting concerns, please contact our tech support team.

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Helpful resources

Check out the resources below for help with getting started with travel assistance or registering for the travel portal.

Starter kit Travel portal guide

Access Chubb travel assistance services

Facing a medical or travel emergency while traveling abroad? Your travel assistance provider is available 24/7 to provide guidance and expert support. When calling the emergency hotline, please locate your Chubb Travel Assistance ID card and be prepared to provide the Policyholder Name and Policy Number included on the card. 

Inside U.S.: +1-855-327-1414
Outside U.S.: +1-630-694-9764 
Email: MedAssist-USA@AXA-Assistance.us


Travel Risk Intelligence Portal (TRIP)—also known as Travel Security—is administered by Crisis24, a Gardaworld Company. Gardaworld is not affiliated with Chubb. Travel Assistance services are non-insurance services that are provided by third-party providers who are not affiliated with Chubb.

This is only a brief description of the program services available. To the extent these services or any advance payments are not included in the program, covered persons will be responsible for payment. All non-insurance services are arranged and approved by Chubb in conjunction with the Assistance Provider and Claims Administrator of the policy.

Insurance is underwritten and provided by ACE American Insurance Company or Federal Insurance Company. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and other related services. For a list of these subsidiaries, please visit our website at www.chubb.com. 

All products and service offerings may not be available in all states. This communication contains product summaries only. Coverage and services are subject to the language of the policy as actually issued. Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600. ©2024 Chubb.