In addition to the insurance protection provided by your plan, Chubb Accident & Health has arranged with our best-in-class assistance provider to offer you 24/7 travel assistance services around the world. 

Introducing the New Chubb Travel Assistance Portal

Please Note: In March 2025, the Login/register button below will launch a new Chubb Travel Assistance portal, featuring access to the Crisis24 Horizon security intelligence portal and AXA’s My Trip Companion, where you can search for local medical providers, connect with medical experts via the MyCare line, and more. This new portal will become your go-to destination for all travel assistance needs, so be sure to bookmark or save the URL for future reference.

Travel Assistance Portal

Travel Risk Intelligence Portal (TRIP), powered by Crisis24, a Gardaworld Company, features information and tools to support travelers before and during their trips abroad.

Login/register

Need help troubleshooting?

For registration issues or other troubleshooting concerns, please contact our tech support team.

Contact tech support team

Helpful resources

Check out the resources below for help with getting started with travel assistance or registering for the travel portal.

Starter kit Travel portal guide

Access Chubb travel assistance services

Facing a medical or travel emergency while traveling abroad? Your travel assistance provider is available 24/7 to provide guidance and expert support. When calling the emergency hotline, please locate your Chubb Travel Assistance ID card and be prepared to provide the Policyholder Name and Policy Number included on the card. 

Inside U.S.: +1-855-327-1414
Outside U.S.: +1-630-694-9764 
Email: MedAssist-USA@AXA-Assistance.us


Travel Risk Intelligence Portal (TRIP)—also known as Travel Security—is administered by Crisis24, a Gardaworld Company. Gardaworld is not affiliated with Chubb. Travel Assistance services are non-insurance services that are provided by third-party providers who are not affiliated with Chubb.

This is only a brief description of the program services available. To the extent these services or any advance payments are not included in the program, covered persons will be responsible for payment. All non-insurance services are arranged and approved by Chubb in conjunction with the Assistance Provider and Claims Administrator of the policy.

Insurance is underwritten and provided by ACE American Insurance Company or Federal Insurance Company. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and other related services. For a list of these subsidiaries, please visit our website at www.chubb.com. 

All products and service offerings may not be available in all states. This communication contains product summaries only. Coverage and services are subject to the language of the policy as actually issued. Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600. ©2024 Chubb.